1. Australian Consumer Law (ACL)
Nothing in these Terms limits or excludes your rights under the Australian Consumer Law (ACL).
2. Scope of services
Melbourne Rodent Control Near Me provides:
- Carpet and rug cleaning
- Couch, sofa and upholstery cleaning
- Curtain and blind cleaning
- Mattress cleaning and sanitising
3. Limitations & risks
While care is always taken, cleaning services may involve risks such as colour fading, shrinkage, cracking or the reappearance of stains. We are not liable for pre-existing issues, hidden defects, or indirect and consequential loss.
4. Service-specific terms
A. Carpet, couch/upholstery, curtain & mattress cleaning
- Services are provided on a best-effort basis with no guarantee of results.
- Stains and odours may not be fully removable.
- Fabrics and materials may react unpredictably to moisture or cleaning agents.
- Pre-existing weaknesses may worsen during or after cleaning.
- Curtains may shrink, shorten or tear; leather may crack or lose its finish.
- Cleaning agents may cause changes in colour, texture or integrity even where care is taken.
- Stains and odours may reappear due to wicking or deep contamination.
B. Drying times
Drying times depend on ventilation, humidity, weather and fabric type. We are not liable for the worsening of existing damage, dissatisfaction with results, or secondary issues such as mould or odour.
5. Customer responsibilities
You confirm and warrant that you:
- Are the property owner, occupier or an authorised person.
- Provide safe, legal and unobstructed access to the service areas.
- Remove valuables and breakables from the service areas.
- Disclose relevant site conditions or hazards before work begins.
6. Contractors & subcontractors
- We may use independent contractors to deliver services.
- We invoice the customer and remain the supplier under the ACL.
- Contractors must hold the relevant qualifications and insurances where required.
- We do not authorise unprofessional or unlawful work. Any contractor acting unlawfully does so without our authority and may be personally liable.
7. Damage & unauthorised work
We are not liable for:
- Damage arising from pre-existing weaknesses, hidden defects or ignored instructions.
- Any unlawful or unauthorised work carried out without our consent.
8. Cancellations & call-outs
- Cancellations require at least 24 hours' notice.
- Same-day cancellations, no access, or unprepared sites may incur a call-out fee.
9. Payment terms
- Payment is due on completion of the service unless otherwise agreed in writing.
- Recovery costs and interest may apply to overdue amounts.
10. Force majeure
We are not responsible for delays or failures caused by events beyond our control, including severe weather, illness or emergencies.
11. Governing law
These Terms are governed by the laws of the State or Territory in which the service is delivered, and disputes are subject to the courts of that jurisdiction.
12. Customer acceptance
By booking, accepting an invoice or making payment, you confirm that you:
- Have read and understood these Terms & Conditions.
- Accept the risks and limitations disclosed above.
- Consent to our collection, use and disclosure of personal information as set out in our Privacy Policy.
- Authorise us to proceed with the booked services.
Contact us
Melbourne Rodent Control Near Me
Phone: 0485886460
Email: info@melbournerodentcontrolnearme.com.au